Unlocking Transparency and Control
London Borough of Barking & Dagenham journey with True Compliance.
Introduction
In this case study, we’ll look at how True Compliance became the catalyst for the London Borough of Barking & Dagenham to revolutionise its compliance management processes. The Council, which managed over 18,000 properties, embarked on a transformation journey in compliance management, and True Compliance emerged as the only provider to meet all the council’s requirements.
The Challenge
The council faced a common yet critical challenge in the housing sector. They needed to effectively manage compliance across multiple streams such as Gas, Electrical, Water Hygiene, Fire, Asbestos, and Insurance Inspections, including LOLER. Their existing approach involved reliance on their primary contractor, for housing compliance documents management. However, this method lacked transparency, control, and clarity, leaving the council unsure of its true compliance status.
The compliance data was scattered, residing in spreadsheets and different filing systems, creating a chaotic and unreliable compliance management process. Not only did the council struggle with data integrity, but it also faced the daunting task of self-reporting to regulators, as the current approach offered no clarity or assurance of compliance status.
“True Compliance has improved the way we manage compliance. With thousands of properties to oversee, clarity, control, and data accuracy were paramount. True Compliance’s adaptability and real-time insights have brought a new level of efficiency to our processes, ensuring we meet our compliance obligations with confidence.”
Delroy Sylvester
Head of Contract Management Quality & Compliance,
London Borough of
Barking & Dagenham
The True Compliance Solution
The council realised that maintaining the status quo posed a risk and inefficiency to their compliance management. The solution lay in adopting True Compliance, a comprehensive compliance management system designed to bring clarity, control, and confidence to compliance management.
What made True Compliance a game-changer was its ability to empower the council’s contractors to upload compliance documents effortlessly, using their existing templates. The real magic happened in the system, where True Compliance’s automation took over. It processed documents, applied the council’s tailored rules, workflows, and triggers, and made manual checks obsolete. This adaptability allowed True Compliance to align with the council’s specific requirements, a stark contrast with how the council previously managed their compliance streams.
Once the documents were processed, True Compliance offered real-time insights through intuitive dashboards and reporting features. This clear visibility enabled the council to seize full control, ensuring compliance and data accuracy with unwavering confidence.
Results
The adoption of True Compliance has led to the London Borough of Barking & Dagenham having increased confidence and assurance in their compliance levels. The results were transformative:
- Administrative Burden Reduction: True Compliance’s automation eliminated time-consuming administrative tasks, freeing up the compliance team to focus on more strategic activities.
- Enhanced Data Quality: Compliance data was centralised, putting an end to reliance on spreadsheets and paper-based records. This ensured data accuracy and integrity.
- Improved Prioritisation: Real-time visibility offered by True Compliance enabled the compliance team to prioritise tasks effectively. Tracking key performance indicators became seamless, allowing proactive compliance management.
- Complete Confidence: With True Compliance, the council now possesses unwavering confidence in its compliance status, knowing it’s 100% compliant when it claims to be.
Overall, True Compliance empowered the London Borough of Barking & Dagenham to manage its compliance requirements more efficiently, ultimately enhancing resident safety.